Kurri Kurri Community Centre Inc

How we can help

The Community Options Programme is funded through the Department of Ageing, disability and Homecare. Staff will provide information on a range of Services for people who are ageing and are experiencing health and other difficulties.  Services are also available to help younger people who have disabilities, and those who are their Carers.  A Case Manager will assist you to identify what Services can best support your opportunity to remain living at home and to optimise your independence and quality of life. Many Services are delivered at home and others assist you to be out participating in the activities of your local community.

How does the Service work?

Initially, you need to phone the Community Care Access Point on 1300 731 556 and tell them what assistance you require.  They will ask us to contact you if you need Community Options support.

However, anyone can contact Coalfields Community Options to initially talk about getting support.

When you are referred our staff will talk through the support you believe you need to be able to remain living in your own home or to remain caring for someone who needs your assistance.

After a plan of support has been agreed to with you our staff can:

• Liaise with services and put things in place,
• Temporarily purchase services if needed,
• Assist you to manage specific problems – eg failing health, appointments, financial pressures, housing problems etc,
• Be a support to you for a time until the services are established and running smoothly,
• Help you to remain as independent as you are able for as long as you are able.

Who is Eligible?

People living in the Cessnock Local Government Area who are concerned about being able to remain living at home due to ill health, disability or other events which are causing threats to their continued independence.

Assessment:

An assessment will be carried out by a Case Worker if a person is referred for Community Options service.  Assessments will usually occur in a person’s home. The assessment procedure will allow the Case Worker and person being assessed to determine and prioritise support needs.  The Case Worker will advise the person if assistance can be provided.  If, for some reason Coalfields Community Options is unable to provide service, the person will be assisted to access the appropriate services.

While ever you have a need for our service and that need cannot be met through another appropriate service you will remain our client.  You are free to discontinue using our Service at any time.

Confidentiality:

Confidentiality is a central principle of all service delivery.  Any information gathered is kept secured within the office.  That information is not shared with anyone unless Consent to do so is gained from the client or from the person who is their Carer, advocate or Guardian.  This will most often be for the purpose of direct service provision.

Cost:

You will be asked to contribute to the costs of direct services/equipment provided to you.  This fee is negotiable and you will not be refused service if you are unable to contribute.

Your Rights:

This service pledges to uphold your inherent rights.  Some of these rights are:

• The right to privacy and confidentiality
• The right to respect and dignity
• The choice to accept or reject a service
• The right to complain without recrimination

Complaints:

The service has a formal Complaints Procedure explained in the Service Handbook and in the service pamphlet.  All concerns are  responded to quickly and resolved as early as they can be.  Where a concern progresses to a complaint, every effort will be made to remedy the problem as quickly as possible and as acceptably as possible, within the best interest of the client.  Any complainant will receive complete cooperation to rectify a problem.