Kurri Kurri Community Centre Inc

Providing support and Services after hospitalisation

How We Can Help

The Compack Programme is funded by NSW Department of Health and au-spiced by Coalfields Community Options.

Compacks is a case managed discharge from Hospital that includes a package of Care for up to six weeks after leaving hospital. This Service seeks to ensure that people can return home safely and with appropriate care in place to heal well and to avoid unnecessary re admission.

How Does The Service Work?

Staff at participating Hospitals (private hospitals and small District hospitals are not funded) will refer an inpatient to the  Compacks Programme if they identify a need for Case Management and support Services to achieve a positive and safe recovery when the patient goes home.

An inpatient can inquire as to their option of referral if they are concerned about managing at home after discharge. Hospital staff will assess whether Compacks will be required

Hospital staff will contact the Compacks provider to discuss the patient referral and their needs are then assessed by the Compacks provider. Services can be put in place for up to six weeks if needed for a positive recovery.

After a plan of assistance has been agreed to with you our staff can:

• Liaise with services and put things in place,
• Purchase services where needed,
• Assist you to manage specific problems – eg appointments,
• Be a support to you in problem solving
• Help you to become as independent as you are able over the six week recovery period.

Who Is Eligible?

People living in the Cessnock Local Government Area who are deemed, by referring hospital staff, to need a period of Case Managed support at home after hospitalisation.

Assessment

A staff person needs to talk through the individual circumstances of each person to determine the way in which they will best benefit from Service support.

NSW Health also requires information to be kept.  This information is never attributed to an identifiable person, but to statistical reporting of what support people make use of and how they fare in their successful healing.

A Care Plan is mapped out and agreed to.  Qualified Care Workers are then engaged to provide Service support.  Each week the Plan is reviewed as independence and confidence increase.

Confidentiality

Confidentiality is a central principle of all service delivery.  Any information gathered  is kept secured within the office.  That information is not shared with anyone unless Consent to do so is gained from the client or from the person who is their Carer, advocate or Guardian.  This will most often be for the purpose of direct service provision.

Cost

You will be asked to contribute $10.00 a week to the costs of direct services provided to you.  You will not be refused service if you are unable to contribute.

Your Rights

This service pledges to uphold your inherent rights.  Some of these rights are:

• The right to privacy and confidentiality
• The right to respect and dignity
• The choice to accept or reject a service
• The right to complain without recrimination

Complaints

The service has a formal Complaints Procedure which will be explained at Assessment.  All concerns are  responded to quickly and resolved as early as they can be.  Where a concern progresses to a complaint, every effort will be made to remedy the problem as quickly as possible and as acceptably as possible, within the best interest of the client.  Any complainant will receive complete cooperation to rectify a problem.